Introduction
This Website Privacy Policy is for the website www.yourtherapyspace.co.uk and explains what information is collected, why it is processed, how it is shared, how it is stored, how long it is stored for and how it is disposed of. This Website Privacy Policy is updated on a regular basis and you are advised to check back to ensure you remain informed.
This website is SSL protected and fully encrypted. You are asked to consent to the cookies used on this website when you first visit this website. Please see the Cookie Policy for more information. Users making contact through this website do so at their own discretion and provide any personal information at their own risk. I am unable to guarantee the complete security of information transmitted over the Internet and/or telephone. I use a paid-for G Suite email account and Google have informed me that this is secure and encrypted, however, please do not transmit sensitive data to me over the Internet or via text message or voicemail. Google uses data centers outside of Europe, please see https://support.google.com/a/answer/2888485?hl=en.
What information is collected?
If you ring, text or email me, I will store the information you provide which may include your name and telephone number, voicemail, text or email address and email content in paper format. If you book an appointment, I will ask you for further information as outlined in my therapy agreement which is sent to you before the first session.
Why this information is collected?
Your name, email address or telephone number and the content of your enquiry are necessary to respond to your enquiry and/or to make an appointment. The lawful basis for its collection is legitimate interests to allow me to respond to your enquiry. If you book an appointment, I will ask you to provide your address and a contact number to establish you as a client and the lawful basis for this processing is the contract to provide therapy services.
How this information is shared?
I will not sell your personal information or use it for marketing purposes. It will be used solely for the purpose of responding to your enquiry and/or making an appointment.
It is very unlikely that I will share your information. However, I may need to share information to protect you, a vulnerable person, a child or the public if you disclose circumstances where serious harm is likely. The lawful basis for this processing is vital interests. I have to disclose information about serious crimes (money laundering, drug trafficking, acts of terrorism) and pass this information on to the police. I also have to disclose information if requested to by a court of law. The lawful basis for disclosing serious crime and court disclosure is legal. As an accredited therapist, I discuss my work anonymously in clinical supervision as part of my professional obligations.
If you become a client, I will discuss the reasons why I might need to break confidentiality in the first session and/or therapy agreement and this forms part of our therapy contract.
How is this information stored?
Your personal information is kept private and stored securely in paper format only in locked cabinets. Identifying information is stored separately from notes. My laptop is password protected and my telephone is passcode protected.
How long will the data be stored for and how will it be disposed of?
If you do not become a client, I will safely destroy any information held within 2 weeks. If you become a client, I will retain your telephone number or email address until counselling ends, and your name, address and any notes for seven years after therapy ends to fulfil my legal obligations with respect to insurance and the Statute of Limitations. All information is safely disposed of when no lawful basis for its retention exists.
External Website Links & Third Parties
I aim to include relevant external links but please adopt caution before clicking any external web links. I cannot guarantee the safety of any externally linked websites so please visit these links at your own risk.
Website Hosting
This website is hosted by Wellbeing Websites and they ensure that this site is up to date and secure. Wellbeing Websites do not collect or use your personal data.
Your rights
This website complies with the General Data Protection Regulation (GDPR) which comes into effect from 25th May, 2018. GDPR provides you with a number of rights: to be informed, of access, of rectification, to erasure, to restrict processing, to data portability, to object, and not to be subject to automated decision-making including profiling. Please see https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights for more information. If you have any queries about what data I hold for you, or if you would like to request access to your data or that your data is updated or deleted, please email me at info@yourtherapyspace.co.uk. I may need to retain information for legal reasons. If you are not happy with the way I use your data, you can complain to the Information Commissioner’s Office www.ico.org.uk or telephone them on 0303 123 1113.
Contact details
Christine Bonsmann, telephone 0795 006 4086, email info@yourtherapyspace.co.uk is the data controller, and is registered with the Information Commissioner’s Office (ICO), reference ZA012068.
v.5.0 March 2022 Christine Bonsmann, Counsellor and CBT Therapist. Please do not copy or use the text of this document for other purposes.