What information is collected?
Data are collected through the contact form on the website and include your name, email address and enquiry text. If you ring, text or email me, I will store the information you provide which may include your name and telephone number, voicemail, text or email address and email content in paper format. If you book an appointment, I will ask you for a contact number and your address. If you become a client, I will also discuss how I process information in the first session, as I collect further information during the first session when I discuss my privacy statement.
Why this information is collected?
Your name, email address or telephone number and the content of your enquiry are necessary to respond to your enquiry and/or to make an appointment. The lawful basis for its collection is legitimate interests to allow me to respond to your enquiry. If you book an appointment, I will ask you to provide your address and a contact number to establish you as a client and the lawful basis for this processing is the contract to provide counselling services.
How this information is shared?
I will not sell your personal information or use it for marketing purposes. It will be used solely for the purpose of responding to your enquiry and/or making an appointment.
It is very unlikely that I will share your information. However, I may need to share information to protect you, a vulnerable person, a child or the public if you disclose circumstances where serious harm is likely. The lawful basis for this processing is vital interests. I have to disclose information about serious crimes (money laundering, drug trafficking, acts of terrorism) and pass this information on to the police. I also have to disclose information if requested to by a court of law. The lawful basis for disclosing serious crime and court disclosure is legal. As an accredited counsellor, I discuss my work anonymously in clinical supervision as part of my professional obligations.
If you become a client, I will discuss the reasons why I might need to break confidentiality in the first session and this forms part of our counselling contract.
How is this information stored?
Your personal information is kept private and stored securely in paper format only in locked cabinets. Identifying information is stored separately from notes. My laptop is password protected and my telephone is passcode protected.
How long will the data be stored for and how will it be disposed of?
If you do not become a client, I will safely destroy any information held within 2 weeks. If you become a client, I will retain your telephone number or email address until counselling ends, and your name, address and any notes for six years after counselling ends to fulfil my legal obligations with respect to insurance and the Statute of Limitations. All information is safely disposed of when no lawful basis for its retention exists.
External Website Links & Third Parties
I aim to include relevant external links but please adopt caution before clicking any external web links. I cannot guarantee the safety of any externally linked websites so please visit these links at your own risk.
This website is hosted by Wellbeing Websites and they ensure that this site is up to date and secure. Wellbeing Websites do not collect or use your personal data.
This website complies with the General Data Protection Regulation (GDPR) which comes into effect from 25th May, 2018. GDPR provides you with a number of rights: to be informed, of access, of rectification, to erasure, to restrict processing, to data portability, to object, and not to be subject to automated decision-making including profiling. Please see https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights for more information. If you have any queries about what data I hold for you, or if you would like to request access to your data or that your data is updated or deleted, please email me at email@example.com. I may need to retain information for legal reasons. If you are not happy with the way I use your data, you can complain to the Information Commissioner’s Office www.ico.org.uk or telephone them on 0303 123 1113.
Christine Bonsmann, Holmcroft, Barlaston Old Road, Trentham, Stoke-on-Trent, Staffordshire ST4 8HD is the data controller, telephone 0795 006 4086, email firstname.lastname@example.org, and is registered with the Information Commissioner’s Office (ICO), reference ZA012068.
v.1.0 May 2018 Christine Bonsmann, Counsellor, Stoke-on-Trent. Please do not copy or use the text of this document for other purposes.